Frequently Asked Questions About MyChildren’sLA

What is the MyChildren’sLA Patient Portal?

The portal is a secure online platform where you can communicate with your care team at Children's Hospital Los Angeles and access your or your child's health information at any time. MyChildren’sLA members can:

  • Securely communicate with your Children’s Hospital Los Angeles care team
  • Access your virtual visit directly from the portal
  • See your lab test results and X-ray or imaging reports
  • Request prescription renewals
  • View upcoming appointments and make scheduling requests
  • Access non-confidential clinical documents, post-visit information and return-to-school notes
  • View and print allergies, immunization records and medications 

Who can become a patient portal member?

To help keep our patients’ health information secure, access to MyChildren’sLA is based on the patient’s age.

Patient Age Parent Completes Enrollment Form Patient Completes Enrollment Form
0-11 years old Yes No
12-17 years old Yes Yes
18+ years old Optional: patient’s choice Yes

*Note: If the patient falls in this age range (or is over 18 years old and consents to parent access), both parent and patient will have separate logins allowing them to communicate privately with the care team.

I am a patient who is 12 to 17 years old. If I become a patient portal member, will my family member/parent have access to my information?

Your family member/parent will have access, but only to select information. Also, you and your family member will have separate login information. This allows you (or your family member) to privately contact your care team at Children’s Hospital Los Angeles.

Why doesn’t the patient portal contain sensitive health information?

Consistent with California and Federal law, test results related to sexually transmitted infections, hepatitis, HIV, pregnancy and birth control, alcohol or drug treatment, genetics or pathology will not be available on MyChildren’sLA.

When can I expect a response to a message or request that I send through the patient portal?

You can expect an initial response within two business days.

Who do I contact if I'm having technical difficulties with the patient portal?

If you have issues with logging in to MyChildren’sLA or other technical difficulties after activating your membership, please contact Cerner Customer Support at 877-621-8014.

Who do I contact if I have questions about what’s displayed in the patient portal?

Please reach out to your care team if you have any questions related to notes from your doctor, nurse or other member of the care team. 

For other questions or concerns about any health information displayed in MyChildren’sLA, please contact CHLA’s Health Information Management team at 323-361-2330 or email PatientPortal@chla.usc.edu. The Health Information Management department's business hours are Monday through Friday, 7 a.m. to 4 p.m. PT.

Does MyChildren’sLA contain my or my child's entire medical record?

The patient portal does not contain the entire medical record. It represents the most useful, non-sensitive information in your or your child's medical record. To request a complete set of medical records, please go to CHLA.org/request-medical-records-him

How long will it take before I can see test (lab) results?

Lab results, reports and clinical notes are available on MyChildren’sLA as soon as they are finalized and signed by your care team.

Does the patient portal tell me what test results mean?

The patient portal will provide test results and the range of normal results for that test. Please be aware that the normal ranges for various tests may not apply to patients with certain conditions. Ranges shown in MyChildren’sLA are not intended to diagnose, treat or cure conditions. It should not replace communication with your care team.

Is there a fee to use the patient portal?

No. MyChildren’sLA is a free service offered by Children's Hospital Los Angeles.

How can I renew or refill a prescription?

If you are requesting a medication renewal, you can do so in the patient portal. If you are requesting to refill an existing prescription, please contact the pharmacy where it was last filled.

Will my child's primary care physician be able to access MyChildren’sLA?

MyChildren’sLA is designed for patients, parents and guardians. You can download and share clinical documents with your primary care pediatricians and physicians since they will not be able to access MyChildren’sLA.

Can I share my patient portal username and password with someone else?

No. You are responsible for keeping your username and password secure and for not sharing them with anyone. Children's Hospital Los Angeles is not responsible for disclosing health information if you share your username or password. If you are between 12 and 17 years old, your parent/family member will have their own login information for MyChildren’sLA. If you are over 18 years old and you consented to your parent/family member having access to the patient portal, your parent/family member will have their own login information.

Will I be able to pay my bill on the patient portal?

No. Click here for information about paying for care.

Why did I lose access to MyChildren’sLA?

More than likely, your child moved into a different age group. To help keep our patients’ health information secure, access to your child’s health information through MyChildren’sLA varies by the patient’s age.

If you enrolled in the patient portal when your child was 11 years old or younger, the account will be terminated when your child turns 12. You and your child will need re-enroll in MyChildren’sLA (with appropriate forms and consents for patient and parent accounts).

If you enrolled in MyChildren’sLA when your child was between 12 to 17 years old, parental access will be terminated when your child turns 18. If your child would like you to have continued access to his or her health information in MyChildren’sLA, the patient will need to re-enroll and consent to you having access.

I did not receive an invite for the portal after I signed up in clinic, who do I contact?

It may take up to two business days to receive an invitation. The email invitation will come from noreply@iqhealth.com. You can activate your membership with the temporary PIN you entered on the enrollment form.

The invitation email will expire in 30 days. If your email expires, please contact CHLA’s Health Information Management team at 323-361-2330, Monday through Friday, 7 a.m. to 4 p.m., or email PatientPortal@chla.usc.edu to request a new invitation email.

You can also sign up online here.

What do I do if I believe someone else accessed my account without my permission?

Contact CHLA’s Health Information Management team at 323-361-2330, Monday through Friday, 7 a.m. to 4 p.m., or email PatientPortal@chla.usc.edu to deactivate your account.