Give by midnight, Dec. 31, and your tax-deductible gift will be DOUBLED for kids!
This information will help you during your visit here.
Request an interpreter at no charge by talking to your nurse or doctor or calling ext. 12596.
Ask your doctor or nurse to explain the medicines your child is taking. To learn more, the GetWellNetwork has information under the Parent button:
Prescriptions may be filled at a pharmacy of your choice. There are two pharmacies on CHLA's campus:
Please talk to your child's nurse or any hospital staff to report a concern. If you have any questions or feedback about your stay, you can contact the Office of Patient Experience at ext. 14682, or email@example.com. You will also receive a survey about your experience once you are home. We value your feedback.
Call Patient Financial Services at ext. 12515.
If you have talked to your child's nurses and doctors and are still worried about your child's condition, dial 33 from your child's room to get medical help quickly. This is not available in intensive care units (ICUs) or outpatient areas.
Social workers provide emotional and resource support to patients and families. Ask your nurse or dial ext. 12485 to speak with a social worker.
Child Life specialists help patients of all ages learn all about the hospital and their medical care through play and other fun activities. Ask your nurse to call ext. 12355.
This is a quiet place for families to learn, take classes, get resource information, or use a computer, fax machine, copier or scanner. Location: First floor next to the HBO Café
Phone: ext. 17698
Inpatients can receive one free book daily, Monday through Friday, and have a team member read to them in bed. Call our Literally Healing Reading Room at ext. 56801 or 56802.
Most units have a playroom with televisions, computers, games and art supplies so children in the hospital can play while they get well. Ask your nurse for playroom hours. The playground is located outside, on the first floor next to the HBO Café, and is wheelchair-accessible.
Chaplains offer spiritual counseling, help with religious activities, or simply listen to you, no matter what you believe. Please ask your nurse or doctor or dial ext. 12482. The Interfaith Center is open 24 hours a day. It is located behind the Hospital Admitting/Gift Shop area on your way to the Outpatient Tower.
Connect to the internet using wireless account: CHLA_Guest.
For information on laundry facilities, please contact the Family Resource Center at ext. 17698.
Smoking and tobacco are not permitted anywhere on the hospital's campus. This includes building entrances, exits, driveways and parking lots.
Parents or caregivers are welcome to visit 24 hours a day. There are times when you may be asked to step out of the room or unit.
You may NOT visit patients if you have fever or chills, cough, difficulty breathing, fatigue, body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea, vomiting, or diarrhea, or have recently been sick or in contact with someone with a contagious disease.
Visitation rules might change for different reasons, such as COVID-19 or flu season. Please visit CHLA.org/visitors for current rules, or see your Unit Letter for more information.
To order food in inpatient rooms, use the GetWellNetwork restaurant icon for the menu. Dial 1MENU (ext. 16368) from your child’s room to order. For guest trays, please pay when food arrives. We accept cash but prefer electronic payments such as credit cards or Apply Pay.
Vending machines are available in the HBO Café 24/7.
Vons Supermarket, next door to the hospital, is open 24 hours a day and has a deli, Starbucks, bakery and pharmacy. If you bring food from home, you will not be able to store leftover food in coolers in patient rooms or on unit floors.