Family and Visitor Guidelines
- 9 a.m. - 9 p.m. daily
- Parents are welcome 24 hours per day. There are times during the day when parents may be asked to step out of the room or unit.
- Both parents or legal guardians or one family-designated caregiver may be in the patient's room before and after visiting hours. Sleeping arrangements are available for one parent in most rooms. For the patient's safety, please do not sleep in the child's bed.
Restricted Visiting Areas
Additional visitation guidelines exist in several units where children are particularly ill or have weak immune systems, including the:
- Blood and Marrow Transplantation Unit
- Cardiothoracic Intensive Care Unit (CTICU)
- Newborn and Infant Critical Care Unit (NICCU)
- Pediatric Intensive Care Unit (PICU)
In some instances, sibling visitation may be restricted.
To protect the security and privacy of our patients, all visitors must check in with a Guest Services Representative at the Information Desk in the Main Lobby to obtain a Visitor Badge. A brief health screening will be conducted at the time of check-in.
Badges expire after 24 hours. Parents with children in an inpatient unit are eligible to receive a one-week badge.
Health Care Information
To protect each child’s privacy, only parents or legal guardians will be given medical information about a patient.
Gifts for Patients
Our patients love to receive toys and gifts to help them pass the time while they are in the hospital. Due to infection control requirements, we do not permit fresh flowers to be taken to any patient care areas. If visitors bring flowers, they will be asked to drop off the flowers at the front desk so that parents can take them home. They will not be taken to the unit.
For a child, having their parents near them can significantly enhance the recovery process. Whenever possible, we encourage parents to stay with their child, including spending the night. Exceptions to this guideline may include:
- Brief periods of time when we ask you to step out of the room and into a nearby hallway or seating area
- Most rooms in the hospital can only accommodate one adult staying overnight
- If a parent cannot stay overnight, families may choose one adult to remain with their child during the night
Please know that we will not give out information about your child's medical condition to anyone other than his or her legal guardians. Please ask extended family and friends to use you as their resource for information on your child's condition
Parents' Visiting Rights
The hospital will not restrict or deny visitation privileges on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity or disability and will ensure that all visitors enjoy full and equal visitation privileges consistent with patient preferences. You will be informed in a language you can understand if visitation or communication is being restricted for health or safety reasons.
All visitors enjoy full and equal visitation rights consistent with the preferences of you and your child. You will be informed in a language you can understand if visitation or communication is being restricted for health or safety reasons.
Visits from Siblings
Our patients’ sisters and brothers are important to them, but children under the age of 12 have more infectious diseases than adults and teenagers. To preserve the health of all of our patients, we ask that you follow these policies:
- Children under age 12 may only visit a patient if they are the child's brother or sister
- Siblings under age 12 who have rashes, runny noses, fever or recent exposure to an infectious disease MAY NOT visit patients
- A maximum of two children may visit a patient's room at one time
- All child visitors must be supervised by an adult