myCHLA Physician Portal

Beginning June 27, 2020, myCHLA will transition to Okta for user authentication.

Access to myCHLA will be interrupted from Friday, June 26, 5:00 PM through Saturday, June 27, 5:00 PM. When you log into myCHLA following the transition, you will be using the new Okta authentication process to access myCHLA. You will need to do the following:

  1. On the log in page, enter the email address you used to register your myCHLA account. This email address will be your myCHLA username going forward.
  2. Enter the same password you use today for myCHLA. If your password does not meet the new 10-character security requirements, you will be prompted to change your password.
  3. When prompted for second factor authentication, you will receive a call at the same phone number that you use for second factor authentication today. The voice authentication system will read you a 5-digit code that you enter in the field provided.

Please click here to reference the job aid to assist you with the transition to the new log in process.

Once you’ve logged into Okta, reference the job aids below for assistance: 

If you run into any issues during this transition; please call 888-631-2452 and press 5 for assistance with myCHLA.

Frequently Asked Questions for the Okta Authentication Process

  1. Why is the myCHLA user authentication/login process changing?
    To ensure that myCHLA and the patient health information it contains remain as secure as possible, CHLA is upgrading the user authentication/login process to Okta for accessing myCHLA.
     
  2. The email address I’m entering in the myCHLA log in page isn’t working. What should I do?
    If the email address you are entering isn’t working, it probably isn’t the one you used to register your myCHLA account. Please call 888-631-2452 and press 5 for assistance with myCHLA to find out which email address you used to register your account.
     
  3. I don’t have my myCHLA password. What should I do?
    If you need to reset your password for your first time logging in to myCHLA using Okta authentication, please call 888-631-2452 and press 5 for assistance with myCHLA to request that your password be reset. Note that once you have successfully logged in to myCHLA the first time using Okta, you will be able to reset your password and unlock your account using self service going forward.
     
  4. What if I want to change to a new phone number used for second factor authentication?
    After logging in to myCHLA using the new Okta user authentication process, in the top right corner of the screen click on Hello (your name)
    login.jpg

    Then scroll down to the bottom and click on “Manage Your Account” Within “Manage Your Account” you can change your phone number along with other Okta settings.
  5. What if I want to change the email address used to reset passwords and unlock accounts?
    After logging in to myCHLA using the new Okta user authentication process, in the top right corner of the screen click on Hello (your name)
    login.jpg

    Then scroll down to the bottom and click on “Manage Your Account” Within “Manage Your Account” will open and you can change your email address along with other Okta settings.
     
  6. How does Okta second factor authentication work? How is it different than the current process?
    With the Okta second factor authentication process, you will receive a call and the voice authentication system will read you a 5-digit code that you enter in the field provided instead of pressing a number on your phone as you currently do. SMS texts will no longer be an option for second factor authentication.

    You can download the Okta Verify app on your smartphone; the app allows you to complete second factor authentication by approving a push notification or by entering a one-time code instead of receiving a phone call. Click here to learn how to set up the Okta Verify app on your smartphone.
     
  7. What is the Okta Verify app? How can I enroll and use it?
    Okta Verify is a multifactor authentication mobile app that can be used to verify your identity when accessing systems such as myCHLA. After the Okta Verify app is installed on their smartphone, when you attempt to sign iinto myCHLA, the Okta Verify app will prompt you to verify your identity in order to authenticate successfully. You can verify their identity by receiving a push notification or by entering a one-time code. Click here to learn how to set up the Okta Verify app on your smartphone.
     
  8. What is Okta?
    Okta is an industry leading authentication solution. With Okta, you can access all of your applications from any device—whether you’re in or out of the office—anywhere that has an Internet connection. When you’re in the office, you can access your applications from any computer running a supported browser (Internet Explorer, Firefox, Safari, Edge, or Chrome).

The myCHLA portal is a great online resource that provides physicians access to real-time clinical information on their patients referred to CHLA. A secure login will give physicians the ability to:

  • View their patients’ medical records
  • Submit and track patient referrals to CHLA
  • Access online CME courses and view upcoming events
  • Find clinical resources and research information
  • And much more

Features of myCHLA

View CHLA patients’ Medical Records

  • Including: labs, radiology reports, and notes

Refer Patients to CHLA

  • Submit regular or urgent referrals and view the status of the referral
  • View previous and future CHLA visits
  • View assigned physician

Continuing Education

  • View CHLA Pediatric Grand Rounds online
  • Access online lectures for CME credit
  • Register for and attend CHLA CME courses

To create an account, please click here.

Frequently Asked Questions

How do I register for the myCHLA portal?

To register for a myCHLA account, go to http://mychla.chla.org.

Select “Create an Account” at the top right corner of the site. Complete the registration process online. You will receive an email from CHLA confirming that your request has been received. CHLA’s Health Information Management office will verify your information and send you confirmation within 48 hours.

Note: One physician in your practice must be designated as a Practice Owner and will need to be the first person to create a myCHLA account. As a physician or a non-physician in an office that has a Practice Owner, you will need to enter a unique practice ID number, which can be obtained from the practice owner in your office.

Step-by-step instructions for account creation can be found in our User Guide.

Or, for a general overview, please see our Quick Reference Guide.

Can myCHLA be accessed by office administrators, managers, physician assistants and nurses in the practice?

Yes. Staff members can be granted access with permission from the Practice Owner in your office once they have created a myCHLA account. Practice Owners can enroll their staff under the “My Practice” tab. Staff members can also “Create an Account” and enter the unique practice ID number from the website’s home page.

I’m part of multiple practices; do I need separate logins for each?

No. All of your patients will be available for viewing under one login. Please make sure to select the appropriate practice when submitting referrals. You may also select a default account under your account information.

Can parents or legal guardians access their child’s records through the myCHLA portal?

No. Patients and parents or legal guardians can access medical records through the MyChildren'sLA patient portal.

I forgot my username and/or password. What should I do?

Select the “Forgot username or password” option on the myCHLA homepage. Choose from the options listed and enter your first and last name and the email address you used to create the account. Once your information is entered, you will be asked to answer a security question before a link to reset your password/username is sent to your email.

Note: The fields for your contact information are case-sensitive and must match the format you used when creating your myCHLA account.

If I need support for my account, whom do I contact?

If you are a myCHLA user and need support with an active account, please call: 888-631-2452, option 3. In addition, the Provider Relations team is available to help answer any questions. Our contact information can be found here.

My patient was seen at CHLA but is not located on the “My Patients” tab. How can I access the patient’s medical record?

Go to the “My Patients” tab and select “New Patient Access Request.” Fill out and submit the request form. This request will be sent to the Health Information Management office, which will add the patient’s information within 48 hours.

What is the status of my referral?

You can check the status of your referral in the “View My Referrals” section of the “My Referrals” tab. Please call 888-631-2452, option 4, if you need further assistance.

I submitted a referral via fax. Will it display on the “My Referrals” tab in the portal?

Yes, all of your referrals, whether faxed, called in, or entered in the portal will automatically flow into the “My Referrals” list after they are entered into our system.

Note: If you are faxing notes to be added to an open referral that was submitted via the portal, please indicate this on the fax cover sheet. This will help streamline the referral process by preventing multiple tickets for the same referral.

Can I sign up for CMEs through the portal?

Yes, under the “Education” tab you will be able to:

  • Register for live CME events
  • View Grand Rounds
  • View online CME events for credit

Is there a cost for using myCHLA?

No, there is no cost for using myCHLA.

Our practice has moved and we are adding a new physician. How can I update this information for my practice?

  • Go to the “My Practice” tab.
  • Click on “Tell us about it” (inside the information box on the right) to inform us about any changes in your practice.