Log into myCHLA
Phone: 888-631-2452, option 3
Please contact the Provider Relations Team at ProviderRelations@chla.usc.edu.
The myCHLA Provider Portal is a great online resource for providers to access real-time clinical information for patients referred to CHLA. A secure login will give providers the ability to:
- View their patients’ medical records
- Submit and track patient referrals to CHLA
- Access online CME courses and view upcoming events
- Find clinical resources and research information
- And much more
Features of myCHLA
View CHLA patients’ Medical Records
- Including: labs, radiology reports, and notes
Refer Patients to CHLA
- Submit regular or urgent referrals and view the status of the referral
- View previous and future CHLA visits
- View assigned physician
- View CHLA Pediatric Grand Rounds online
- Access online lectures
To create an account, please click here.
Frequently Asked Questions
How do I register for the myCHLA Provider Portal?
To register for a myCHLA account, go to http://mychla.chla.org.
One physician in your practice must be designated as a Practice Owner and will need to be the first person to create a myCHLA account. Once the Practice Owner account has been created, they may create physician or non-physician accounts for the rest of the providers in the practice.
To request your Practice Owner account: Select “Request an Account” at the top right corner of the site. Complete the registration process online. You will receive an email from CHLA confirming that your request has been received. CHLA’s Health Information Management office will verify your information and send you confirmation within 48 hours.
Can myCHLA be accessed by office administrators, managers, physician assistants and nurses in the practice?
Yes. Staff members can be granted access with permission from the Practice Owner in your office. Practice Owners can enroll their physician and non-physician staff under the “My Practice” tab.
I’m part of multiple practices; do I need separate logins for each?
No. All of your patients will be available for viewing under one login. Please make sure to select the appropriate practice when submitting referrals. You may also select a default account under your account information.
Can parents or legal guardians access their child’s records through the myCHLA portal?
No. Patients and parents or legal guardians can access medical records through the MyChildren'sLA patient portal.
I forgot my username and/or password. What should I do?
From the myCHLA home page, click on Login. Click Need Help Signing In on the Log In page. Click on Forgot Password or Unlock Account and enter your email address. Select the option of how you’d like to proceed to reset your password.
If I need support for my account, whom do I contact?
If you are a myCHLA user and need support with an active account, please call 888-631-2452">888-631-2452 and select the option for myCHLA or contact the CHLA Help Desk at firstname.lastname@example.org.
My patient was seen at CHLA but is not located on the “My Patients” tab. How can I access the patient’s medical record?
Go to the “My Patients” tab and select “New Patient Access Request.” Fill out and submit the request form. This request will be sent to the Health Information Management office, which will add the patient’s information within 48 hours.
What is the status of my referral?
You can check the status of your referral in the “View My Referrals” section of the “My Referrals” tab.
I submitted a referral via fax. Will it display on the “My Referrals” tab in the portal?
Yes, all of your referrals, whether faxed, called in or entered in the portal will automatically flow into the “My Referrals” list after they are entered into our system. You will only see status updates for referrals submitted directly in myCHLA.
Note: If you are faxing notes to be added to an open referral that was submitted via the portal, please indicate this on the fax cover sheet. This will help streamline the referral process by preventing multiple tickets for the same referral.
Can I sign up for CMEs through the portal?
Yes, under the “Education” tab you will be able to:
- Register for live CME events
- View Grand Rounds
- View online CME videos
Is there a cost for using myCHLA?
No, there is no cost for using myCHLA.
Our practice has moved and we are adding a new physician. How can I update this information for my practice?
- Go to the “My Practice” tab.
- Click on “Tell us about it” (inside the information box on the right) to inform us about any changes in your practice.