Virtual Visits at Children's Hospital Los Angeles

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Preparing for Your Secure Virtual Visit

Accessing your child’s virtual visit is easy! Review our tips below to prepare for the visit.

Tips for a Successful Virtual Visit

1. Choose a device with a strong internet connection.

  • You can have your visit using a smartphone or tablet device. You also can use a laptop or desktop computer.
  • It’s important you have a strong wireless (Wi-Fi) or cellular connection to support video and audio.
  • Make sure your device is charged or plugged into a power source, and that you have installed any updates on your device.

2. Prepare for your virtual visit.

  • Make sure the patient is present and ready for the visit. Your caregiver will answer any questions you have – just like an in-person appointment.

3. Choose a space to have your visit.

  • Choose a quiet, private location for the virtual visit.
  • If the patient is under 18 years old, a parent, guardian or caregiver must attend the appointment.
  • Before starting the virtual visit, turn on overhead lights and block out window light.
  • Keep headphones or a headset nearby in case there is unexpected feedback from your device's microphone or speaker.

Before Your Visit

At Your Visit