Virtual Visits at Children's Hospital Los Angeles

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Preparing for Your Secure Virtual Visit

Accessing your child’s virtual visit is easy! Review our tips below to prepare for the visit.

Tips for a Successful Virtual Visit

1. Choose a device with a strong internet connection.

• You can have your visit using a smartphone or tablet device. You also can use a laptop or desktop computer.
• It’s important you have a strong wireless (Wi-Fi) or cellular connection to support video and audio.
• Make sure your device is charged or plugged into a power source, and that you have installed any updates on your device.

2. Prepare for your virtual visit.

• Make sure the patient is present and ready for the visit. Your caregiver will answer any questions you have – just like an in-person appointment.

3. Choose a space to have your visit.

• Choose a quiet, private location for the virtual visit.
• If the patient is under 18 years old, a parent, guardian or caregiver must attend the appointment.
• Before starting the virtual visit, turn on overhead lights and block out window light.
• Keep headphones or a headset nearby in case there is unexpected feedback from your device's microphone or speaker.

Before Your Visit

• Test your computer, tablet or mobile phone ahead of time if possible and download/install any updates on your device.
• The easiest way to test your device is to conduct a Tech Check: 
  • Tech Check: Children’s Hospital Los Angeles (avizia.com).
  • If you have any technical issues, call 877-926-1131.
• If you are worried about your device, you can download the AW Touchpoint app to use for your visit, but it is not required.
  • View the Accessing Amwell via AW Touchpoint guide to learn more.

At Your Visit

• If you are a member of the MyChildren’sLA Patient Portal, you have two ways to have your visit.
  • You can access the portal using the ChildrensLA mobile app.
  • You can go to MyChildren’sLA Patient Portal page and log into the portal.
  • View Accessing Amwell via MyChildren’sLA Patient Portal to learn more.
• Not a portal member yet? Access your visit through text message or email invite. Around the time of your appointment, you will receive a text message or an email from noreply@amwell.com to join the visit.
  • The invitation will include a link to connect to your child's provider.
  • Read "Accessing Amwell via Email" or "Accessing Amwell via Text" guides to learn more.
• Your provider may be running late. Please plan to be ready 15-20 minutes around your appointment time.