Our Efforts to Serve Our Diverse Community
Diversity of our Patients & Families
The diversity of our patients and their families is reflected by the statistics below (patients treated between July 1, 2007 and June 30, 2008) :
- 65.8% Hispanic
- 10% White
- 6% African-American
- 5% Asian
- 0.2% Native American
- 12.9% Other (a great number of our patients are descended from a rich blend across several cultural heritages)
Interpreting Services Offered
To serve our culturally and linguistically diverse patient population, the Diversity Services Department regularly secures interpreting services for an average of 30 different languages each month. Some of the languages for which we facilitate interpreting and translation services (either through face-to-face service or over-the-phone) and translation services include:
American Sign Language
Diversity of our Medical Staff
The cultural diversity of our employees and medical staff nearly mirrors that of our patients, with representation from all five continents. 326 doctors on our staff speak at least one foreign language, ranging from Arabic to Yiddish.
Qualified Bilingual Employees
To further ensure the quality and safety of our care delivery, Children's Hospital Los Angeles has instituted a Bilingual Language Proficiency Assessment and Training program. As graduates of this program, our qualified bilingual employees serve as resources to support effective communication between our health care practitioners and our limited-English-proficient patients and families throughout the continuum of care.