DisneyNOW App

The DisneyNOW app is the best of Disney TV from Disney Channel, Disney Junior and Disney XD. Users can watch full episodes and play games on mobile devices that can be enjoyed throughout the hospital or from the comfort of a patient’s room.


DisneyNOW App

Note: If using an iPhone, iPad or iPod Touch, select “Don’t Allow access to your TV provider subscription” before selecting Complimentary Disney Hospital Access. If you already allowed access to your TV Provider, disregard the following steps and enjoy DisneyNOW with your TV provider subscription.


Technical Support for CHLA Wi-Fi (CHLA_Guest) and DisneyNOW

Children’s Hospital Los Angeles is happy to provide free Wi-Fi access to our patients and families. To connect, complete the following steps:

  • Using your wireless device, connect to the network named “CHLA_Guest.” There is no password.
  • Open an Internet browser such as Firefox, Internet Explorer or Safari on your wireless device.
  • Your Internet browser will be redirected to a page where you can view the terms and conditions of use.
  • Read the terms and conditions, enter your email address and click “Accept.” 

For all other support related to DisneyNOW, click here.


FAQs

  • What is Complimentary Disney Hospital Access?
  • What is the DisneyNOW app?
  • What is the Disney Team of Heroes app?
  • Is the Complimentary Disney Hospital Access Free?
  • How do I connect to Complimentary Disney Hospital Access?
  • Why can’t I connect to Complimentary Disney Hospital Access?
  • Will the hospital provide a mobile device?
  • Which devices support the DisneyNOW app?
  • Do I have to be connected to Complimentary Disney Hospital Access to play games?

Complimentary Disney Hospital Access brings the magic of Disney channels to you during your stay. Enjoy free access to Disney Channel, Disney Junior and Disney XD full episodes, Disney Channel Original Movies, and live Disney TV on the DisneyNOW app.

DisneyNOW is the home of your favorite Disney Channel, Disney Junior and Disney XD TV shows, games, Disney Channel Original Movies and live TV–all in one place!

The Disney Team of Heroes app unlocks stories, games, and other entertainment offerings on mobile devices that can be enjoyed throughout the hospital or from the comfort of a patient’s room. Click to learn more.

Disney Hospital Access is a free service for patients during their hospital stay. If you are a patient, follow the steps below:

  1. Connect to Children’s Hospital Los Angeles’ free Wi-Fi network, “CHLA_Guest.” There is no password.
  2. Download the DisneyNOW app or visit DisneyNOW.com
  3. Select “Complimentary Disney Hospital Access” under TV providers. Note: If using an iPhone, iPad or iPod Touch, select “Don’t Allow access to your TV provider subscription” before selecting Complimentary Disney Hospital Access. If you already allowed access to your TV provider, disregard the following steps and enjoy DisneyNOW with your TV provider subscription.
  4. Experience the magic of DisneyNOW

Please connect to Children’s Hospital Los Angeles’ Wi-Fi network (“CHLA_Guest”) on your device to use Complimentary Disney Hospital Access.

You must be at Children’s Hospital Los Angeles to enjoy Complimentary Disney Hospital Access. If you’re having trouble connecting, please ensure that you’re connected to Children’s Hospital Los Angeles’ Wi-Fi network (“CHLA_Guest”).

Please note: If your stay is longer than two days, you will have to sign in to Complimentary Disney Hospital Access after two days.

If you've previously allowed access to your TV Provider on iOS but want (or need) to use the Complimentary Disney Hospital Access during your hospital visit, here's how:

  1. On your iPhone, iPad or iPod Touch, go to iOS Settings.
  2. Select DisneyNOW from the iOS settings menu.
  3. Disable TV Provider under “Allow DisneyNOW to Access”
  4. Relaunch DisneyNOW and follow the sign in instructions for Complimentary Disney Hospital Access.

If you'd like to re-allow DisneyNOW access to your TV Provider in iOS and not use Complimentary Disney Hospital Access, here's how:

  1. On your iPhone, iPad, or iPod Touch, go to iOS Settings.
  2. Select DisneyNOW from the iOS settings menu.
  3. Enable TV Provider under “Allow DisneyNOW to Access”

To enjoy Complimentary Disney Hospital Access, you will have to use your own device.

Tablets:

  • Fire HD 8 (2016)
  • Fire HD 8 (2017)
  • Fire 7 (2017)

Desktop Browsers:

  • Microsoft Edge 16 and above
  • Mozilla Firefox 58 and above (latest Firefox version)
  • Google Chrome 63 and above (latest Chrome version)
  • Safari 11 and above (latest Safari version)

Mobile Browsers:

  • iOS – Safari 10.3 and above (latest version)
  • Android – Chrome 64 (latest version)

Operating Systems:

  • Windows
  • Mac OSX

No, you don’t have to be connected to Complimentary Disney Hospital Access to play games in DisneyNOW. DisneyNOW also has shorts and some full episodes that do not require Complimentary Disney Hospital Access.