Children's Hospital Los Angeles Arcadia Turns One

Published on 
November 23, 2011

Children's Hospital Los Angeles Arcadia Outpatient Center Treats 3,144 Patients During First Year of Operation

(From left) Andrew Strafford, Zayra Ruiz, Lillian Pleitez, Jennifer Chu, Minfu Liu, Araceli Marrufo, Jienni Manalo and Kelly Iwanabe.

(From left) Andrew Strafford, Zayra Ruiz, Lillian Pleitez, Jennifer Chu, Minfu Liu, Araceli Marrufo, Jienni Manalo and Kelly Iwanabe.

November marks the one year anniversary of the opening of Children's Hospital Los Angeles - Arcadia outpatient center where clinicians have treated 3,144 patients from throughout the San Gabriel Valley and surrounding communities.

The Arcadia outpatient center is the first multispecialty clinic partnership between the hospital and Children's Hospital Los Angeles Medical Group. The center offers services in seven different specialties including endocrinology, gastroenterology, ophthalmology, otolaryngology, orthopaedics, pediatric surgery, pulmonary and ancillary services in laboratory and radiology.

“The center’s success highlights the teamwork and collaboration among the hospital leadership, physicians and our wonderful team at Arcadia,” said Richard D. Cordova, FACHE, president and CEO, Children’s Hospital Los Angeles. “With the opening of the outpatient center in Arcadia, we have realized our vision of bringing the best pediatric sub-specialty care into the community, improving access and promoting patient convenience. We are proud of this accomplishment and look forward to further expansion and growth in 2012.”

The physicians that care for patients in Arcadia are able to easily communicate with patients, families, and their care partners back at the main campus at Children’s Hospital Los Angeles, which has 600 pediatric specialists in nearly all areas of medicine and surgery. Serving as a “one stop shop,” the Arcadia location offers walk-in laboratory services, radiology and clinic visits utilizing the Children’s Hospital Los Angeles information systems which provide patient records at the touch of a button. The outpatient center in Arcadia provides a personalized patient experience with dedicated multilingual staff catering to the needs of each family.

“This is a wonderful facility with easy access for children in the San Gabriel Valley,” said neuro-ophthalmologist Mark Borchert, MD, medical director of the outpatient center. “Although our practice is very busy, it doesn’t feel pressured thanks to the spacious environment and efficient staff. It is easy to make customer service a priority in such a welcoming space. The feedback I've received from our patients and referring pediatricians has been overwhelmingly positive.”

“The community continues to reach out to our patients through various community service efforts,” said Kelly Iwanabe, MHA, administrator of the center. During the past year, a group of high school students, known as “Love of Literature,” donated a library for patients to enjoy and the Arcadia Lion’s Club hosted a walk-a-thon fundraiser. In addition, the Arcadia outpatient center has been involved with various events that strengthened ties between Children’s Hospital Los Angeles and the community including a successful blood drive and child car seat inspections for the community.