User Privacy Policy
Updated May 10, 2010
Children's Hospital Los Angeles is committed to protecting the privacy of all users of this website. This privacy policy describes this commitment and discloses the information-gathering and dissemination practices used by Children's Hospital Los Angeles for this website.
Personal Information
Your personal information is never collected from you without your freely providing this information to Children's Hospital Los Angeles. When your personal information is collected, it is not shared with other organizations except in the case of data provided for donations or fundraising purposes as described below.
You agree that, should you elect to provide it, Children's Hospital Los Angeles may use your name, e-mail address, physical address, or other data to communicate with you. You may request to have this information modified or to discontinue communications from Children's Hospital Los Angeles.
Online Donations
In order to accept a donation or register individuals for participation in a fundraising event, Children's Hospital Los Angeles asks for personal information to be voluntarily provided including name, address, telephone number, e-mail address, and credit card information. This information is used to process your donation or registration, provide you with a receipt or confirmation of your contribution, and communicate with you when necessary.
Should you wish, you may choose to provide this information by either of the following methods:
- Phone:
(323) 361-2308
- Mail:
Foundation Department
Children's Hospital Los Angeles
4650 Sunset Blvd., MS #29
Los Angeles, CA 90027
Information related to contributions made on this website is compiled in a database maintained by Children's Hospital Los Angeles. You may receive e-mails or mail about other opportunities to support Children's Hospital Los Angeles. Children's Hospital Los Angeles does not exchange e-mail lists with other organizations.
Security
This website has security measures in place to protect the loss, misuse, and alteration of the information under the control of Children's Hospital Los Angeles. Information is stored on secure servers. Access to change or edit this information is restricted to those authorized by Children's Hospital Los Angeles to do so.
Web Traffic
Children's Hospital Los Angeles collects anonymous information about how all visitors use this website including domain names visited, web site traffic patterns, searches performed, browsers used, server usage statistics, and IP addresses of visitors. This information is not tied to any individual, but helps to characterize users to improve content, site performance, and service for users of this website; diagnose problems with the server; and administer this website.
Cookies
Children's Hospital Los Angeles uses cookies so that returning visitors do not have to re-enter a password whenever visitors return to this website. The use of cookies does not result in the collection of any personal information or data collected from your personal computer. This website requires that cookies, JavaScript, and Java Applets be enabled.
You may choose to adjust the settings of your web browser to disallow the usage of cookies. If you reject cookies from this website, some parts of this website may not work properly. Children's Hospital Los Angeles cannot be responsible for a negative experience with this website that results from your computer being preset to refuse to accept cookies.
Links to Other Sites
This website contains links to websites of outside organizations. While these links may indicate special relationships between Children's Hospital Los Angeles and these organizations, Children's Hospital Los Angeles is not responsible for the privacy practices of the websites of these organizations. Please familiarize yourself with the privacy policies of any website you visit to determine what information is being collected as a result of your visit.
Subscriptions
Children's Hospital Los Angeles provides you with the opportunity to receive regular e-mails via this website. Receipt of e-mail communication is completely at your discretion. In order to provide these notifications, Children's Hospital Los Angeles must obtain and retain your e-mail address, which is kept in a private distribution list. Messages sent to you will not reveal your e-mail address or personal information. Children's Hospital Los Angeles does not exchange email lists with other organizations.
Should you subscribe to an e-newsletter, publication, or other online notification and later wish to discontinue receiving it, you may take any of the following actions:
- Click on the “Unsubscribe” link at the bottom of the e-mail you receive;
- Send an e-mail to: webmaster@chla.usc.edu or
- Write to the following address:
Webmaster
Children's Hospital Los Angeles
4640 Sunset Boulevard, MS #110
Los Angeles, CA 90027
- If you are a member of myCHLA community, log in using the portal at www.chla.org/mychla and deselect your e-newsletter subscriptions.
Removal
Should you request to be removed from Children's Hospital Los Angeles’ subscription list or data file, your record will be adjusted to ensure that Children's Hospital Los Angeles discontinues all outbound notifications and communications to you.
However, in keeping with best practices and reporting requirements, all information related to your online transactions with Children's Hospital Los Angeles, including your online contributions and subscriptions, will be retained.
E-mails
E-mails that you send to Children's Hospital Los Angeles via the links on this website may be shared with a customer service representative, employee, medical expert or agent of Children's Hospital Los Angeles. E-mails which do not require a direct response are discarded. E-mails that are responded to are either archived or deleted (depending on the nature of the inquiry) thereafter.
The e-mail functionality on this website does not provide a completely secure and confidential means of communication. It is possible that your e-mail communication may be accessed or viewed by another Internet user while in transit to Children's Hospital Los Angeles. If you wish to keep your communication private, do not use the e-mail links on this website. Children's Hospital Los Angeles URGES YOU NOT TO PROVIDE ANY CONFIDENTIAL INFORMATION TO Children's Hospital Los Angeles VIA E-MAIL. IF YOU DO SO, IT IS AT YOUR OWN RISK.
Passwords
Children's Hospital Los Angeles will not share your password with any third-party entity. It is your sole responsibility to monitor secure storage and use of your password. Promptly inform Children's Hospital Los Angeles of any need to deactivate a password.
Patient Health Information
Children's Hospital Los Angeles is committed to keeping your child’s health information private and confidential. Children's Hospital Los Angeles’ Patient Privacy Policy posted on this website explains how Children's Hospital Los Angeles uses your child's health information and lists reasons why Children's Hospital Los Angeles would need to give this information to others.
Children's Hospital Los Angeles provides online forms (such as “Refer a Patient”) which requests confidential health information. These forms are located on a server with secure socket layer technology to capture confidential information in an online setting.
Children's Hospital Los Angeles complies with the requirements of the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) legislation. HIPAA legislation requires that an individual’s health records and medical information are kept secure and private. Additional information about HIPAA and Children's Hospital Los Angeles’ Patient Privacy Policy can be found on this website.
Children's Hospital Los Angeles does not collect personally identifiable information from any user of this website that Children's Hospital Los Angeles knows to be under the age of 18.
Third-Party Service Providers
Children's Hospital Los Angeles engages third-party vendors to help manage its web presence and allow Children's Hospital Los Angeles to better serve its website visitors. Personal information shared with these third-party organizations is closely monitored and is only shared as necessary for completing transactions and as required by law.
Protecting Data from Loss
Children's Hospital Los Angeles maintains back-up files as protection against natural disasters or equipment failures. These back-up files lower the risk of losing valuable data and thus protect users and Children's Hospital Los Angeles. These back-up files are subject to the same security precautions as transaction data.
Information Shared on Social Networking Channels
Children's Hospital Los Angeles makes use of online blogs and social networking sites that are available to individuals inside and outside of Children's Hospital Los Angeles. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Online Comments, Surveys, and Feedback Forms
You may be asked to complete surveys, provide comments, or complete feedback forms when you visit any of Children's Hospital Los Angeles’ online presences. Children's Hospital Los Angeles uses such information to better understand the needs of its users and to gather information about health care trends and issues. Children's Hospital Los Angeles may share such information with third parties who perform data management services for this website. Children's Hospital Los Angeles may also share information from surveys in an aggregated, de-identified form with third parties with whom Children's Hospital Los Angeles has a business relationship.
Modifications to Privacy Policy
Children's Hospital Los Angeles may modify this privacy policy at any time. Any modifications made to this privacy policy will be effective immediately upon posting on this website. You agree to review this privacy policy each time you use this website so that you are aware of any modifications made to these terms and conditions.
Complaints about Privacy
If you have a complaint or problem or you believe your privacy rights have been violated, you may e-mail Children's Hospital Los Angeles by clicking the "Webmaster" link at the bottom of any page. Please indicate the following reason for contacting Children's Hospital Los Angeles: Privacy Complaint.
Children's Hospital Los Angeles will forward your request to Children's Hospital Los Angeles’ Compliance Officer for response or resolution. If you do not receive adequate resolution of a privacy-related problem, you may write to Children's Hospital Los Angeles at the following address:
Chief Compliance Officer
Children's Hospital Los Angeles
4650 Sunset Blvd.
Los Angeles, CA 90027
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